Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Hot Bake mobile application (the "App") operated by Hot Bake, a restaurant based in India. By creating an account or placing an order through the App, you agree to these Terms.

1. About the Service

Hot Bake allows customers to browse a food menu, place orders, and have them delivered to a location within our serviceable delivery radius, currently 4 km from our restaurant.

2. Account Registration

To place an order, you must verify your phone number via a one-time password (OTP). You are responsible for keeping your account and device secure.

3. Orders & Pricing

• Prices shown in the App are in Indian Rupees (₹) and may change without prior notice.
• Item availability is subject to stock and may change at any time.
• An order is confirmed once it is successfully placed through the App; Hot Bake reserves the right to decline or cancel an order (e.g. due to unavailability or an undeliverable address).

4. Delivery

We currently deliver only within our stated delivery radius from the restaurant. Delivery times are estimates and not guaranteed, and may vary due to weather, traffic, order volume, or other factors outside our control.

5. Payment

You may pay for your order in one of the following ways, as offered in the App at the time of ordering:

• Cash on Delivery (COD): pay in cash to the delivery staff when your order arrives.
• Online Payment: pay by card, UPI, net-banking, or wallet through Razorpay, a licensed and PCI-DSS compliant third-party payment gateway. Your payment details are entered directly into Razorpay's secure checkout; Hot Bake does not collect, see, or store your card, UPI, or bank details at any point.
  
  Online Payment Convenience Fee: A convenience fee of 2% is applied to the item subtotal for orders paid online to offset digital payment processing and gateway charges. This fee is clearly itemized in your checkout bill summary before you complete your payment. Cash on Delivery (COD) orders do not incur this fee.

An online payment is verified before your order is confirmed as paid. If a payment is deducted from your account but not confirmed by Razorpay, please contact us with your payment reference so we can investigate.

6. Cancellations & Refunds

If you need to cancel an order, please contact us directly using the details below as soon as possible. We will try to accommodate cancellation requests made before your order has been prepared or dispatched, but cannot guarantee cancellation once preparation or delivery is underway.

• Cash on Delivery orders: no charge is made unless the order is delivered, so a cancelled COD order requires no refund.
• Online-paid orders: if an order is cancelled, rejected, or otherwise not fulfilled after a successful online payment, the amount paid will be refunded to your original payment method. Refunds are typically initiated within 3–5 business days of the cancellation being confirmed, and may take a further 5–7 business days to reflect in your account depending on your bank or payment provider.
• If you believe you were charged in error (e.g. a duplicate or failed payment that was still debited), contact us with your payment reference and we will investigate and refund any confirmed erroneous charge.

7. User Conduct

You agree to provide accurate order and delivery information and to use the App only for its intended purpose of placing legitimate food orders.

8. Limitation of Liability

To the fullest extent permitted by law, Hot Bake is not liable for indirect, incidental, or consequential damages arising from your use of the App, including delays or issues caused by factors outside our reasonable control.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of the App after changes are posted constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of India.